Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. So we stood in line at the cashier to get an advance off our debit or credit card. They should've had employees stationed at the doors letting people know that right away but no. We heard from a couple of the patrons that the machines were down. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. Our last visit, as I said, was the last straw. My husband and I both 'earned' gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. We have frequented the casino several times but this is my first review. There are plenty of other good casinos in Michigan. Terrible customer service, not even an apology offered.ĭo yourself a favor and stay away from this hole in the wall casino. I called the director of security and the GM of the casino on the phone to find out why the requests for security to be called were ignored and both were very condescending to me. Security is non-existent here and we will NOT be coming back EVER.

The attacker then ripped off his shirt and got up from the table and tried to come after my fiance. In my experience at a casino, if there is an issue like this, the dealer should call for security and or the pit boss immediately. Prior to any altercation, she had tried to have the dealer call for security multiple times but instead of doing so the dealer told her that she either had to place a bet or leave the table and completely ignored her request. Not because of anything she said or did, but because he was hammered drunk. My fiance and I were gambling here and another patron tried to attack her at a blackjack table. If you value your safety, I’d advise you to stay away from this place.

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